Case study · Travel Protection
Making Protection Part of the Journey.
Travel involves a series of uncertainties, from unexpected disruptions and delays to situations that can require assistance while away from home. ScrunchBox enables partners to embed travel protection and assistance into the journey.
The proposition
How it fits together.
Protection and assistance designed around the travel journey, before, during and after a trip.
- Travel Booking / Customer Journey
- ScrunchBox Platform
- Protection + Assistance + Insurance Element
- Customer Support / Service
Experience components
Travel Protection
Insurance-backed protection for defined travel-related risks and events.
Assistance
Support designed to help customers navigate unexpected situations.
Digital Experience
Technology-enabled enrollment, communication and access to assistance.
Partner Integration
Designed for travel platforms, financial institutions, membership programmes, employers and other ecosystems.
Protection that travels with the customer
Travel protection can be embedded into the customer experience at the point where the customer is already engaging with a travel-related product or service.
ScrunchBox provides technology, assistance and platform services. Where a proposition includes insurance, it is underwritten by a separate licensed insurer identified in the applicable product documents. Insurance benefits, exclusions, eligibility and claims are governed solely by those documents.
Partner with us
Have a customer ecosystem that could benefit from embedded protection? Let's build it together.
Whether you want to protect a financial product, a physical asset, a customer community, an employee population or an entire ecosystem, ScrunchBox can help transform the idea into a technology-enabled protection proposition.