Platform
One Technology Platform. Multiple Protection Ecosystems.
Built on Amazon Web Services (AWS), the ScrunchBox platform is designed to support scalable, technology-enabled protection and assistance propositions.
Platform journey
From onboarding to analytics, in one platform.
Every protection proposition on ScrunchBox runs through the same eight-step journey, configured for the partner and the customer need.
Customer onboarding
Simple digital onboarding inside the partner's existing customer journey.
Eligibility & enrollment
Eligibility rules and enrollment flows configured for each proposition.
Protection & insurance integration
Insurance elements integrated through appropriate insurance partners.
Digital membership & benefits
Customers access their membership, benefits and documents digitally.
Assistance & service delivery
Practical assistance delivered when customers need it.
Claims & support journey
Guided claims and support journeys from first contact to resolution.
Partner network
Service providers connected to make protection actionable.
Engagement & analytics
Ongoing engagement and reporting for partners and ScrunchBox.
Built for partners
You bring the customer ecosystem. We bring the protection technology.
ScrunchBox enables businesses to create protection propositions without having to build the complete technology, assistance and service ecosystem themselves.
Platform capabilities
Nine capabilities, one platform.
Hosted on Amazon Web Services, with API-enabled integrations for partner systems.
Digital Enrollment
Configurable sign-up and enrollment journeys for each proposition.
Customer Management
One view of each customer, their membership and their history.
Protection Management
Set up and manage protection propositions and their benefits.
Partner Integration
Plug protection into partner journeys, products and channels.
Assistance Management
Coordinate assistance requests and service delivery.
Service Network Management
Onboard and manage the providers in each ecosystem.
Communication
Digital communication across enrollment, servicing and support.
Analytics & Reporting
Reporting for partners on enrollment, engagement and service.
API-enabled Integrations
APIs that connect the platform to partner systems.
Proof
Live propositions running on the platform.
The products below are live case studies of the same underlying platform, adapted across different ecosystems.
Partner with us
Have a customer ecosystem that could benefit from embedded protection? Let's build it together.
Whether you want to protect a financial product, a physical asset, a customer community, an employee population or an entire ecosystem, ScrunchBox can help transform the idea into a technology-enabled protection proposition.